Wednesday, August 29, 2012

The Decisions That Should Be Made When Shortlisting Office Telephone Systems

By Corinne C. Borgen


No business will operate without office telephone systems. Many offices will have a number of landlines installed, and in the last few decades it has been commonplace to also have cellphones for business. Not only is this expensive as it is, but it also means that a new expense is collected whenever there is an addition to the employee team. With an approaching recession making costs more noticeable than ever, this process is no longer suitable for many companies.

Companies are now starting to use internet phones for their offices. These 'phones' are simply pieces of software that run on computers and need only a headset or handset and connectivity to the web. It is vital to have a good web connection, but this is common in modern-day business, and the phones can work on the current lines. Dedicated software is also needed, but this is included in the price of the plan. There is no difference in the operation of online office telephone systems to normal landlines apart from some extra tools.

An advantage is the price of the service. Many office telephone systems use multiple landlines, as a new line is required each time a new member of staff wants their own phone. When a call is in action on a landline, it blocks that line from being used until the call is finished. This means that businesses who want steady access to a phone to call and receive inbound calls need to invest in several costly lines. Those with an internet VoIP telephone only need one internet connection to do the same thing.

Menus within the phone can be personalized to specific requirements. Employees who have to work in different offices frequently can benefit from immediate call forwarding. An internet phone system keeps the old landline number so that customers can keep calling the regular number and never need to know that they have accessed an internet phone system. Offices that shut at 6pm but need an answering service around the clock can set the system to route their calls elsewhere during these hours. There is a great deal of flexibility with this type of office phone system which is why it has experienced a dramatic increase in popularity.

Getting the right VoIP carrier is central to getting the most of these benefits. A suitable contract will be one which matches to the requirements of the company so that they are not paying for additional features that they do not use. Cross referencing a list of wanted features with the list of plans in the right price range is the best way to find a great service. For those still not sure, a call to customer services is always helpful.




About the Author:



No comments: