You know it is not easy to run a business, but have you ever thought of what your employees are going through, especially those at the customer representative department? Being a representative can be a very stressful job, depending on how you run your company. While some customers may just want to ask a few questions, others may have big problems with your products and services and will take their anger on your employees.
The truth remains that how your employees feel as they come and leave the office each day depends on your business strategies and tactics.
So, how do you determine if your business plan is causing more stress? Here are some of the ways your representatives can be stressed out and what you can do.
How To Identify And Reduce Stress
Your Managers- While your employees are using high tech USB headset to communicate with customers, they need somebody at their back in case anything goes wrong. They may need help if they can't get an answer for the customers. This underlines the role of managers. You are however, leaving these employees to their fate if you haven't hired enough supervisors and managers or every department. While this is stressful, it can as well be prevented. Make sure you hire enough supervisors to be there for your representatives when they need help.
The Call Period- In almost every post on the Corpteluk blog , we discuss the many benefits of using headsets in the office. This will ensure that your employees are even more productive and not wasting time. Having microphone headset doesn't mean you should track and limit call times with customers. This isn't adding to the efficiency of the office, it is actually taking away from it. You should allow your employees to stay on the phone for as long as it takes to satisfy customers. If your employees don't have to consistently take a look on the clock and your customers not rushed off the phone, you will have a more productive business.
Procedures- If you are a business that provide your employees with a script, understand that it limits the amount of flexibility they exercise. If they got a question that is off the script, they won't know how to answer that. This can make them very anxious. Instead of relying on a script, train your employees; give them the knowledge they need to understand the product or service you sell and answer any questions relating to it.
Bad Technology- When an employee's job depends on how well his headset, computer, and other technology are working, it can easily become very stressful when low quality and cheap systems are purchased to save the company money. Your employees will be tasked with the responsibility of working around the technology to make them work. In the case of low quality headsets, customers may find it difficult understanding employees and this may lead to the loss of business.
The strategies and tactics you decide to implement in your business can affect how satisfied or stressed your employees feel at the end of each work day. Reduce this stress by hiring the right individuals to supervise, providing plenty of training, and by using quality technology.
The truth remains that how your employees feel as they come and leave the office each day depends on your business strategies and tactics.
So, how do you determine if your business plan is causing more stress? Here are some of the ways your representatives can be stressed out and what you can do.
How To Identify And Reduce Stress
Your Managers- While your employees are using high tech USB headset to communicate with customers, they need somebody at their back in case anything goes wrong. They may need help if they can't get an answer for the customers. This underlines the role of managers. You are however, leaving these employees to their fate if you haven't hired enough supervisors and managers or every department. While this is stressful, it can as well be prevented. Make sure you hire enough supervisors to be there for your representatives when they need help.
The Call Period- In almost every post on the Corpteluk blog , we discuss the many benefits of using headsets in the office. This will ensure that your employees are even more productive and not wasting time. Having microphone headset doesn't mean you should track and limit call times with customers. This isn't adding to the efficiency of the office, it is actually taking away from it. You should allow your employees to stay on the phone for as long as it takes to satisfy customers. If your employees don't have to consistently take a look on the clock and your customers not rushed off the phone, you will have a more productive business.
Procedures- If you are a business that provide your employees with a script, understand that it limits the amount of flexibility they exercise. If they got a question that is off the script, they won't know how to answer that. This can make them very anxious. Instead of relying on a script, train your employees; give them the knowledge they need to understand the product or service you sell and answer any questions relating to it.
Bad Technology- When an employee's job depends on how well his headset, computer, and other technology are working, it can easily become very stressful when low quality and cheap systems are purchased to save the company money. Your employees will be tasked with the responsibility of working around the technology to make them work. In the case of low quality headsets, customers may find it difficult understanding employees and this may lead to the loss of business.
The strategies and tactics you decide to implement in your business can affect how satisfied or stressed your employees feel at the end of each work day. Reduce this stress by hiring the right individuals to supervise, providing plenty of training, and by using quality technology.
About the Author:
CorptelUK is the leading distributor of headsets, and has, in stock, the best handsets, audio conferencing, call recording equipments with Handsfree Headsets at Corpteluk blog.
No comments:
Post a Comment