By 2017, the Enterprise Softphone market is predicted to reach a value of over $200 million and account for nearly 3 million units in volume sales. An immense figure indeed, which has been powered and pushed forward solely by the ever growing pervasiveness of Voip networks.
But allow me first to backtrack a little, for any of those not in the know as to exactly what a Softphone is. Basically put, it is a computer application or software that allows users to make phone calls via their broadband connection straight from their computer.
Softphones can take a myriad of different forms, with communications being directed through either a headset and microphone arrangement or a special USB phone (which looks like a standard phone but plugs into the - you guessed it - USB port of a computer) in order to mimic the function and looks of an actual telephone.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
The enterprise workspace includes call centres - an area where Softphone rise is nothing short of phenomenal - where the advantages offered, such as the opportunity to remove all wired hardware requirements along with drastically increasing mobility, are just too great to overlook.
Mobile workers make up another key sector of the marketplace, with Softphones enabling companies to keep in touch with their workers wherever they may be at any time. Simply by plugging their phones into any internet connection they can immediately log into company resources through remote access points, keeping them constantly updated with all latest developments.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
But allow me first to backtrack a little, for any of those not in the know as to exactly what a Softphone is. Basically put, it is a computer application or software that allows users to make phone calls via their broadband connection straight from their computer.
Softphones can take a myriad of different forms, with communications being directed through either a headset and microphone arrangement or a special USB phone (which looks like a standard phone but plugs into the - you guessed it - USB port of a computer) in order to mimic the function and looks of an actual telephone.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
The enterprise workspace includes call centres - an area where Softphone rise is nothing short of phenomenal - where the advantages offered, such as the opportunity to remove all wired hardware requirements along with drastically increasing mobility, are just too great to overlook.
Mobile workers make up another key sector of the marketplace, with Softphones enabling companies to keep in touch with their workers wherever they may be at any time. Simply by plugging their phones into any internet connection they can immediately log into company resources through remote access points, keeping them constantly updated with all latest developments.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
About the Author:
Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito voip for business
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