Sunday, December 2, 2012

Some Essential Features Of A Cloud Phone System For Small Business Owners

By Charlese L. Hotalings


You can expect many helpful things from using a cloud phone system rather than a typical one. Despite the various advancements in the industry, owners need to really spend time figuring out which things are most important. The centrally required features are the ones owners should focus on because there are many features available out there. Doing this will ensure that the business receives the most benefits possible. And best of all, a company will have a professional sounding and functioning system in place.

Utilizing a web-based portal should be the first requirement for a cloud phone system no matter the number of phones a company uses. This should include email, fax, voicemail, and call transfers. Doing so makes it possible for owners and employees to get important information no matter where they are, all from the portal. The most benefits are for those employees who travel a lot on business and don't spend time in an office in just one building or location. When a company is attempting to grow, being able to get information everywhere can be a big help.

Owners should also ensure the voice messaging service can turn messages into sound files that can be sent via email to the correct person. This way, no matter where an employee is located, voicemail will be available in email using a computer connected to the Internet or a Wi-Fi hot spot. And, better yet no voice message will end up being lost in the system. This can also be used as a tool to record how clients and employees work as a team and as a tool for growth of the company. In addition, the information can be used for keeping of records and other information.

The conference call is the third thing to focus on so that the calls work correctly too. The typical system will allow three or so callers to be in a call at one time. Several cloud telephone providers will allow up to 10 individuals to be in the call at once, so that is worth considering. This is particularly useful if employees are on the road and clients are located all over the place. The benefits to team work and successful collaborative projects can be great for most companies.

When it's time to change to a new phone system, there is a lot to consider for owners of small businesses to think about. First and foremost, the system ought to provide a web-based portal so it can be accessed from anyplace in the world. Then also, voicemail should be able to be transferred to email when possible. And finally, conference calling is very critical as well.




About the Author:



No comments: