Wednesday, December 5, 2012

Does Voip Monitoring Really Matter?

By Saul Saresi


The world of Voice Over IP is taking off like a rocket ship filled with dynamite and everyone wants a piece of the pie. And when the pie is as big as this, and when the money involved for even a slight slither of pastry runs into millions of pounds profit, you can be sure that people are gonna want to take care of that investment and monitor the hell out of it.

The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.

The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.

Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.

Monitoring systems also offer companies the opportunity to view their performance statistics in a very detailed manner, usually through a fully interactive dashboard interface which can be logged into remotely at anytime. This functionality can provide valuable insights for a range of factors for all manner of businesses.

Whatever size your business may currently be, and whatever size it may grow to, the importance of ensuring reliability in the service you provide is paramount to building your reputation and long term credibility.

Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.

So whatever reasons there may be for not switching to Voice Over IP yet, there are many more reasons why you should, and the gap between why and why not will only continue to increase for the very forseeable future. So if you want your business to get to that next level before the competition do yourself a favour and make the switch to a registered provider today.




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